Frequently Asked Questions
How can I find the closest chargers?
You can search by city or zip code through our EVCS app or by going to find a charger
. You can also find all of our public chargers via Plugshare, Google and Apple maps.
What EV’s does EVCS support?
EVCS chargers support all EVs on the road. Tesla EVs do need the necessary CCS, CHAdeMO or J1772 adapter to be able to charge at our EVCS chargers. We are currently in the midst of retrofitting many of our chargers for Tesla support. Please check the EVCS app to see if the necessary charging connector or adapter is available at your desired EVCS location.
How long will it take to charge my EV?
The majority of vehicles are able to charge to 80% in less than 90 minutes using EVCS DC Fast Chargers. Level 2 chargers charge between 18-25 miles of range per hour, taking approximately 8 hours to be fully charged.
How do I charge my EV with EVCS?
- Use the station finder to locate your nearest EVCS location
- Select your plan, create an account and start your free trial.
- Download the EVCS app (iOS App Store + Google Play).
- At an EVCS station, open the app, and scan the QR code located on the charger
- Connect the charger to the vehicle
- Select "Start Charging" on the app
Are there any other fees I need to pay with my subscription?
With an EVCS charging subscription there are no hidden or additional fees, you pay one monthly flat rate giving you access to EVCS’s entire West Coast network of Level 2 and Level 3 DC fast chargers.
Do you offer pay-per-charge?
Yes, we have a network-wide pay-as-you-go rate of $0.29/kWh for Level 2 and $0.49/kWh for DC fast charging
If I’m having charger trouble, who can I contact?
Our EVCS Support Center is open 24/7/365 to address charger issues. We can be reached by phone at (866) 300-EVCS (3827). Customers who call will be connected to a live agent, ready to help you get back on the road.
When will my subscription be billed each month?
You will be automatically billed one month after your initial purchase date. For example, if you purchased on June 6th, you will be billed the following month on July 6th. If you purchase your plan on the 29th, 30th, or 31st of the month, your billing date will be the 1st.
How many times per day can I charge with the Unlimited Anytime Pro plan?
With a monthly unlimited charging plan, you can charge as many times as you like. However, a total of one hour must elapse between charging sessions.
How many total charges will I get before I exceed the 200 kWh cap on the Standard Anytime plan?
About 7 charges a month based on a 50 kW battery and an efficiency of 0.26 kWh/mile
(Battery capacity and efficiency based on the Tesla Model 3).
What happens if I exceed the 200 kW Standard Anytime Plan cap?
On the Standard Anytime plan, you will be charged a rate of $0.29/kWh (40% of our regular rate of $.49 for pay-per-charge DCFC) for both Level 2 and Level 3 charging after exceeding the kWh cap. Upon completion of your monthly subscription renewal your 200 kW hour cap will be reset.
If you exceed the 200 kW cap during the session, you will not be charged the $0.29/kWh rate until the next charging session.
How do I upgrade or downgrade my membership?
You may upgrade or downgrade your EVCS subscription plan at any time. Your new monthly billing date will become effective one month after the upgrade date. For downgrades, the adjustment will go into effect in the next billing cycle and no refunds will be provided for the remaining days in a billing cycle after downgrade or cancellation of a membership.
How do I cancel my subscription?
Click "subscription plan" on the app which will take you to your account (in a browser window). Click on the "cancel" button. You can cancel at any time, and your plan will be active until the end of the billing cycle. You will not be refunded for any remaining days in the cycle.
Is the EVCS network expanding?
Yes! We are rapidly expanding, planning to more than double our network footprint to nearly 1,500 chargers by the end of 2023. We will be expanding into 35+ new cities and increasing charger density in the 60+ cities we are already in. See evcs.com/find-a-charger
for locations coming soon!
When will EVCS open a station near me?
To be notified when an EVCS station opens near you, sign up for our new station launch updates.
When can I charge with the Unlimited Off-Peak Plan?
Unlimited Off-Peak plan subscribers are able to charge from 10 pm to 6 am.
Can I use my EVCS subscription on non-EVCS charging networks?
Your EVCS subscription only offers you unlimited charging capability using the EVCS network. Your plan does not apply with other charging networks.